Privacy policy

Last updated: 20 August 2026

Tempus Oro (“Tempus Oro”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, purchase products from us, contact us, subscribe to our marketing communications or otherwise interact with Tempus Oro.

Tempus Oro operates an online retail business specialising in watches and related products.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

* Your name and surname
* Email address
* Telephone or mobile number
* Billing and delivery address
* Order and purchase information
* Payment-related information required to process your transaction
* Information you provide when contacting us
* Information relating to returns, refunds or customer service enquiries
* Marketing preferences
* Technical information relating to your use of our website, such as browser type, device information and IP address
* Website usage information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes for which it is used.

2. How We Use Your Information

We may use your personal information to:

* Process and fulfil your orders
* Process payments
* Arrange delivery of your purchases
* Communicate with you about your orders
* Respond to enquiries and customer-service requests
* Process returns, refunds and exchanges
* Maintain and improve our website and services
* Prevent fraud, abuse and unauthorised transactions
* Maintain business and transaction records
* Send marketing communications where permitted and in accordance with your preferences
* Understand how customers use our website and improve our products and shopping experience
* Comply with applicable legal and regulatory obligations

3. Payments

Payments made through our website may be processed by third-party payment providers.

Tempus Oro does not intentionally store your complete card number, CVV or other sensitive payment credentials on our own systems where these are processed by the relevant payment provider.

Your payment information may therefore be processed and protected according to the privacy policies and security practices of the relevant payment service provider.

4. Shopify and Service Providers

Our online store is hosted and operated using Shopify.

We may use trusted third-party service providers to assist us with services such as:

* Website hosting and operation
* Payment processing
* Order fulfilment and delivery
* Website analytics
* Marketing and advertising
* Customer communications
* Fraud prevention and security

These service providers may process personal information only as reasonably necessary to provide their services to us or as otherwise permitted by applicable law.

5. Sharing of Personal Information

We do not sell your personal information.

We may share relevant personal information with trusted service providers where reasonably necessary to operate our business and provide our services to you.

For example, your name, contact details and delivery address may need to be shared with a courier or delivery provider in order to deliver your order.

We may also disclose information where required or permitted by law, including where necessary to protect our legal rights, prevent fraud or comply with a lawful request from an appropriate authority.

6. Marketing Communications

If you subscribe to our email newsletter, VIP list or other marketing communications, we may use your contact details to send you information about:

* New arrivals
* Product launches
* Special offers
* Promotions
* Events
* Other Tempus Oro updates

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending you important transactional communications relating to an order you have placed.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage and improve your shopping experience.

Third-party services used on our website may also use cookies or similar technologies for analytics, security or advertising purposes.

You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate steps in accordance with applicable law.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

* Complete transactions
* Provide customer support
* Maintain appropriate business records
* Resolve disputes
* Prevent fraud
* Comply with legal, accounting or regulatory requirements

When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to securely delete, destroy or anonymise it.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

* Request access to personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of information where legally permitted
* Object to certain processing of your personal information
* Withdraw consent where processing is based on consent
* Ask questions about how your personal information is being processed

Certain legal exceptions may apply to these rights.

If you wish to exercise a privacy right or ask us about your personal information, please contact us using the contact details provided below.

11. Children

Our website is not intended to knowingly collect personal information from children without appropriate involvement or authorisation from a parent or guardian.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your personal information, please contact Tempus Oro