Shipping policy

SHIPPING POLICY

Last updated: 20 August 2026

1. SHIPPING WITH TEMPUS ORO

At TEMPUS ORO, we aim to make your shopping experience simple, secure and reliable.

We currently offer delivery nationwide across South Africa.

Orders are shipped using trusted courier services selected by Tempus Oro.

2. SHIPPING COSTS

Standard nationwide delivery is available at the shipping rate displayed at checkout.

FREE SHIPPING

Enjoy FREE nationwide shipping on orders over R3,000.

The free-shipping threshold is calculated based on the qualifying order value before any applicable shipping charges.

Tempus Oro reserves the right to introduce, change or withdraw promotional shipping offers from time to time. Any applicable promotion will be communicated on the website.

3. ORDER PROCESSING

Orders are processed after successful payment has been received and verified.

We aim to dispatch orders as soon as reasonably possible.

Orders placed on weekends or public holidays may only be processed on the next business day.

During periods of high order volume, promotions, public holidays or unforeseen circumstances, processing may take longer than usual.

4. DELIVERY TIMES

Estimated delivery times will depend on the delivery address and courier service used.

As a general guide, deliveries within South Africa may take approximately 2–5 business days after dispatch.

Remote areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

5. TRACKING

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

Once your parcel has been handed to the courier, delivery updates may be subject to the courier’s tracking system.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

* Full name;
* Street address;
* Suburb;
* City;
* Province;
* Postal code; and
* Contact telephone number.

Tempus Oro cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.

7. MISSED DELIVERIES

If a courier is unable to deliver your order because nobody is available at the delivery address, the courier may attempt redelivery or contact you to arrange further delivery.

Additional delivery attempts or charges may apply where caused by incorrect information, an unavailable recipient or circumstances within the customer’s control.

8. DAMAGED PACKAGES

Please inspect your package when it arrives.

If your package appears significantly damaged or you believe the product inside has been damaged during delivery, please contact Tempus Oro as soon as reasonably possible.

Please provide your order number and photographs of the packaging and product so that we can investigate the matter with the courier and assist you.

9. INCORRECT OR MISSING ITEMS

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We may request photographs, your order number and other relevant information to investigate the issue.

Please do not return an item without first contacting us and receiving instructions.

10. DELIVERY DELAYS

Although we work with trusted courier partners, delays can occasionally occur due to circumstances outside our reasonable control, including:

* Severe weather;
* Road closures;
* Public holidays;
* High courier volumes;
* Incorrect delivery information;
* Natural disasters;
* Industrial action;
* Power or network interruptions; or
* Other unforeseen circumstances.

We will make reasonable efforts to assist you if your delivery is delayed.

Nothing in this policy limits any rights you may have under applicable South African consumer-protection legislation.

11. DELIVERY TO REMOTE AREAS

Some remote or outlying areas may require additional delivery time or additional delivery charges.

Where applicable, any additional shipping cost will be communicated to you before the order is fulfilled.

12. INTERNATIONAL SHIPPING

At this time, Tempus Oro primarily delivers within South Africa.

International shipping may be offered in the future. Where international delivery is available, the applicable shipping costs, customs duties, taxes and other charges will be communicated before the order is completed.

13. CONTACT US

If you have any questions regarding shipping or your delivery, please contact us:

TEMPUS ORO
Website: tempusoro.co.za