Refund policy

Return & Refund Policy

Effective date: 20 August 2026

At Tempus Oro, we want you to be completely satisfied with your purchase. We carefully inspect our watches before they are dispatched and aim to provide an excellent buying experience.

1. Returns

If you wish to return an item for reasons other than a defect, please contact us within 7 days of receiving your order.

To be eligible for a change-of-mind return, the watch must:

* Be unused and unworn
* Be in its original condition
* Include all original packaging, tags, manuals and accessories
* Include the original proof of purchase

Watches that have been worn, damaged, altered, resized or otherwise changed from their original condition may not qualify for a change-of-mind return.

Please contact us before sending any item back. Unauthorised returns may not be accepted.

2. Defective, Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your watch arrives damaged, defective, or you receive the incorrect item, contact us as soon as reasonably possible with your order number and photographs/videos showing the issue.

We will assess the issue and, where applicable, arrange an appropriate remedy.

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008.

Under the CPA, qualifying defective or unsafe goods may be returned within six months of delivery, at the supplier’s risk and expense, and the applicable remedy may include repair, replacement or refund. 

3. Exclusions

Change-of-mind returns may not be accepted where an item has been:

* Worn or used
* Damaged after delivery
* Modified, engraved or altered at the customer’s request
* Returned without its original packaging or accessories where these are required to verify the condition of the item

These exclusions do not affect any rights provided to you by applicable South African consumer law.

4. Return Shipping

For approved change-of-mind returns, the customer may be responsible for the cost of returning the item to Tempus Oro.

Where an item is confirmed to be defective, damaged before delivery, or incorrectly supplied, Tempus Oro will handle the return in accordance with applicable consumer law.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Where a refund is applicable, it will be processed using the original payment method where reasonably possible.

The time for the funds to reflect in your account may depend on your bank or payment provider.

6. How to Request a Return

To request a return, please contact Tempus Oro through the contact details provided on our website and include:

* Your full name
* Order number
* Reason for the return
* Photographs/videos where relevant

Please wait for return instructions before sending your item back.

7. Contact

If you have any questions regarding returns or refunds, please contact Tempus Oro through the contact details provided on our website.